IS

Christiaanse, Ellen

Topic Weight Topic Terms
0.280 relationships relationship relational information interfirm level exchange relations perspective model paper interpersonal expertise theory study
0.185 model research data results study using theoretical influence findings theory support implications test collected tested
0.124 capabilities capability firm firms performance resources business information technology firm's resource-based competitive it-enabled view study

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Venkatraman, N. 1
airline industry 1 Electronic channels 1 expertise-driven advantage 1 interorganizational systems 1
resource based approaches 1

Articles (1)

BEYOND SABRE: AN EMPIRICAL TEST OF EXPERTISE EXPLOITATION IN ELECTRONIC CHANNELS. (MIS Quarterly, 2002)
Authors: Abstract:
    This paper develops a perspective of interorganizational relationships based on the concept of exploitation of expertise. Insights from marketing channel theory and resource-based views of the firm are integrated to test the effects of expertise exploitation capabilities in electronic channels. The distinctiveness of this study is based on the role of information and computer technology in creating advantage through differential expertise. A model of IT-induced quasi-integration was developed and tested on a sample of 117 travel agencies targeted by American Airlines using the Sabre system and SMARTS. We find that while the degree of quasi-integration is moderately explained by the Sabre link, it is more significantly explained by American Airlines' use of an expertise exploitation capability using SMARTS. These results show the necessity of extending the theoretical perspectives on IT-induced interorganizational relationships from an efficiency perspective to an expertise point of view.